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Delivery and Returns Policy


 

 

UK Delivery 

 

Our standard delivery charges have now returned to normal.

 

Delivery Option
Service
Time in Transit
Cost
Signature Required?
Standard Delivery
 
Royal Mail First Class Recorded
1-3 working days
£2.95
Yes
Special Delivery
Royal Mail Special Delivery (Next Day)
Item should arrive next working day. If ordered before 2pm.
£4.95
Yes

 
We use recorded delivery as it allows us to track you package and confirms delivery to you by means of a signature on receipt. If you require your goods for a specific date we would recommend using the Special Delivery Service to ensure you package arrives in good time.
Please note that we can only ensure next day delivery if you place your order before 2pm (Monday – Friday) Orders on a Saturday will need to be placed before 11am to ensure delivery on the following Monday. Sunday Orders will go out on the following Monday and should arrive on Tuesday if you chose the Special Delivery Option.
International Delivery

Region
Service
Cost
Signature Required?
Europe
International signed for
£7.95
Yes
Rest of World
International signed for
£7.95
Yes

 If you require express delivery please e-mail customerservice@sparklecandy.co.uk for assistance.

Please note that any customs or import duties on international orders are the responsibility of the customer, as these vary from country to country you may like to check with your local customs office how much they are likely to be. Occasionally delays can occur with items going through customs and as such we cannot predict how long your order will take to reach you, however, it is usually within 10 working days. If you would like to check the value of your order in another currency you can do so at www.xe.com.

 

 

Returns

 

In addition to your Statutory Rights Sparklecandy offer a money back guarantee provided goods are returned within 21 days of reciept of goods in their original packaging in an unused, saleable condition. We will refund your money via the original method of payment within 28 days. Items returned after the 14 day period will be accepted at the discretion of Sparklecandy and may only be eligible for a credit note.

 

Return Address:

Sparklecandy

PO Box 26328

Glasgow

G76 6AU

 

 

Delivery charges are non refundable unless goods are deemed faulty.

 

Sale items are non refundable.

 

For Hygiene reasons we cannot accept returned pierced earrings unless faulty. These items will be clearly marked with an asterisk * Items returned after the 14 day period will be accepted at the discretion of Sparklecandy and will only be eligible for a credit note.  

 

For your own protection we recommend using recorded delivery service to return your goods as this will insure the goods until they reach us. Please note that the goods are your responsibility until they reach our premises.

 

To return items please fill out the returns form included in your original package. If you have any queries please e-mail us at customerservice@sparklecandy.co.uk For further details regarding returns and delivery please see our terms and conditions
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